Cancellation and Returns Policy
October 16, 2022 2023-03-09 17:21Cancellation and Returns Policy
RETURN AND CANCELLATION POLICY
Last updated Aug 27, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund of the product cost, store credit, or an exchange. Shipping charges are non-refundable. Please see below for more information on our return policy.
CANCELLATIONS
All unshipped orders can be cancelled for a full refund, refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. Once your order has been shipped you can no longer cancel it and you must refer to our return policy below.
Please email help@thesupersniffer.com to cancel your order.
RETURNS
All returns must be postmarked within thirty (30) days of the delivery date.
RETURN PROCESS
To return an item, please email customer service at help@thesupersniffer.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, mail your return to the following address:
MDJ Brands LLC
Attn: Returns
RMA #
2712 Loker Ave W.
1042
Carlsbad, CA 92010
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. There is a $5 return fee, unless otherwise discussed, and shipping cost is non refundable. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
help@thesupersniffer.com
